Electronic Repayment Notification & Demand Note

• Instalments will normally fall due on the first day of each calendar month for monthly repayment; while on 1 January, 1 April, 1 July and 1 October each year for quarterly repayment. Demand notes and/or notifications will be issued 14 days before each due date as far as practicable. If loan borrowers do not receive the demand note seven days before each due date, they should contact the Student Finance Office (SFO) immediately.

• For environmentally friendly reason and to avoid possible non-receipt of postal demand notes, monthly demand notes would be uploaded to the“SFO E-link - My Bills” (login through “eWFSFAA” online platform) for viewing, printing and downloading.

• Loan borrowers need to safekeep their “eWFSFAA” login username and password to receive demand notes through the “SFO E-link— My Bills” service. Electronic demand notes shall be deemed to have been duly given by the SFO and have been duly received by loan borrowers regardless of whether they have actually accessed the electronic demand notes and whether they have actually noticed the availability of those electronic demand notes. Requests for receiving demand notes and/or notifications by other means will not be accepted. The SFO may contact loan borrowers by mail, telephone, fax, email or other forms of electronic notifications (e.g. SMS) for any repayment matters. Should loan borrowers wish to save a copy of the latest instalment demand note, they are reminded to download and/or print it out on or before the due date.

• Loan borrowers’ failure to visit the “SFO E-link— My Bills” service to receive any repayment schedule or demand note(s) does not exempt them from the obligation to repay the instalment due on or before the due date. If repayment has not been made duly, loan borrowers will be required to repay the Government of the Hong Kong Special Administrative Region the overdue amount together with surcharge and/or overdue interest.