Enquiry
enquiry_wfao@wfsfaa.gov.hk

Working Family Allowance Scheme

E-Submission
Enquiry
2558 3000
enquiry_wfao@wfsfaa.gov.hk

Overview

The Working Family Allowance (WFA) Scheme encourages self-reliance and eases inter-generational poverty. Applications under the WFA Scheme are made on a household basis (including singleton households). A household meeting the working hour requirements, income and asset limits may apply for a Basic Allowance, Medium Allowance or Higher Allowance. Each eligible child may also be eligible for a Child Allowance. Depending on the household income, the allowances may be granted at full rate, 3/4 rate or half rate.

Application Procedures

Submission of Applications

1: Application by E-Submission Service

  • An applicant may submit an online application and upload documentary proof(s) through the e-submission service.

    Click here to apply by e-submission service.

    Click here to refer to the e-submission service promotional flyer.

2: Application by Paper-based Form

  • Application documents are available at the following locations or press here to download:

    5. Home Affairs Enquiry Centres of the Home Affairs Department

  • An applicant may submit a completed application form together with documentary proof of working hours, household income and assets, etc. by the following means:

    1. By post to:
      PO Box No. 62600 Kwun Tong Post Office
      [Working Family Allowance Office of the Working Family and Student Financial Assistance Agency]

      If the application is submitted by post, the postmark date on the envelope will be regarded as the date of submission of application. Please ensure your mail items bear sufficient postage with return address. For calculation of postage, please press here.

    2. By using the Drop-in Boxes at the following locations:

      Location of Drop-in Box: Address
      Working Family Allowance Office of this Agency9/F, 181 Hoi Bun Road, Kwun Tong, Kowloon
      (Entrance at Tsun Yip Street near Kwun Tong Waterfront)
      Student Finance Office of this Agency11/F, Cheung Sha Wan Government Offices,
      303 Cheung Sha Wan Road, Kowloon

      5/F, Trade and Industry Tower,
      3 Concorde Road, Kai Tak, Kowloon
      Job Centres of the Labour Department
      Admiralty 9/F, High Block, Queensway Government Offices,
      66 Queensway, Hong Kong
      North Point 12/F, North Point Government Offices,
      333 Java Road, North Point, Hong Kong
      Kowloon East 1/F, Trade and Industry Tower,
      3 Concorde Road, Kai Tak, Kowloon
      Kowloon West 9/F, Cheung Sha Wan Government Offices,
      303 Cheung Sha Wan Road, Kowloon
      Kwun Tong 10/F, Kowloon East Government Offices,
      12 Lei Yue Mun Road, Kwun Tong, Kowloon
      Tsuen Wan 2/F, Tsuen Wan Government Offices,
      38 Sai Lau Kok Road, Tsuen Wan, New Territories
      Tuen Mun G/F, Victory Building,
      3 Tsing Min Path, Tuen Mun, New Territories
      Tung Chung Unit 211A, 2/F, Yat Tung Shopping Centre,
      Yat Tung Estate, Tung Chung, Lantau Island, New Territories
      Sha Tin 2/F, Sha Tin Government Offices,
      1 Sheung Wo Che Road, Shatin, New Territories
      Sheung Shui Units 2001-2006, Level 20, Landmark North,
      39 Lung Sum Avenue, Sheung Shui, New Territories
      Yuen Long Unit 401, 4/F, Tin Ching Amenity and Community Building,
      Tin Ching Estate, Tin Shui Wai, New Territories
      District Social Welfare Offices of the Social Welfare Department
      Central Western, Southern and Islands District 7/F, Harbour Building,
      38 Pier Road, Central, Hong Kong
      Eastern and Wan Chai District Room 1210-11, 12/F, North Point Government Offices,
      333 Java Road, North Point, Hong Kong
      Kowloon City and Yau Tsim Mong District Room 503, 5/F, Mongkok Government Offices,
      30 Luen Wan Street, Mong Kok, Kowloon
      Kwun Tong District 7/F, Kowloon East Government Offices,
      12 Lei Yue Mun Road, Kwun Tong, Kowloon
      Sham Shui Po District 3/F, High Block, Nam Cheong Community Centre,
      Nam Cheong Estate, Sham Shui Po, Kowloon
      Wong Tai Sin and Sai Kung District G/F Shop Nos. 9-13A & 13B, Lions Rise Mall,
      8 Muk Lun Street, Wong Tai Sin, Kowloon
      Sha Tin District Room 708-714, 7/F, Sha Tin Government Offices,
      1 Sheung Wo Che Road, Sha Tin, New Territories
      Tai Po and North District 4/F, Tai Po Complex,
      8 Heung Sze Wui Street, Tai Po Market, New Territories
      Tsuen Wan and Kwai Tsing District 3/F, Princess Alexandra Community Centre,
      60 Tai Ho Road, Tsuen Wan, New Territories
      Tuen Mun District (The drop-in box is located at Tuen Mun (West) Integrated Family Service Centre) Room 201, 2/F, Tai Hing Government Offices,
      16 Tsun Wen Road, Tuen Mun, New Territories
      Yuen Long District (The drop-in box is located at Yuen Long (East) Integrated Family Service Centre) 12/F, Yuen Long Government Offices & Tai Kiu Market,
      2 Kiu Lok Square, Yuen Long, New Territories
Notification of Applications
  • Upon receipt of the application, the WFAO will send an acknowledgement of receipt to the applicant by SMS or mail within ten days.
  • The applicant will be notified of the application result in writing after completion of the application vetting.
Application Arrangement
  • The claim period is the immediate past six calendar months before the submission of the application. An eligible household has to submit an application for every six-calendar-month claim period, and the claim periods cannot overlap.
Examples of Documentary Proof
Working Hours Household Income Household Assets
Employment contracts
Attendance records
Employer’s certificates of working hours 		Pay slips
Salary receipts
Employment contracts
Bank statements or passbooks
Employer’s certificates of income 		Bank statements or passbooks
Insurance policy statements
Investment statements
Vehicle or vessel registration documents

  • During the vetting process, applicants may be notified by the WFAO that they have to provide supplementary documents. If necessary, the applicant and/or his/her household member(s) will be required to make a statutory declaration under the Oaths and Declarations Ordinance (Cap. 11) to declare that the information and documents provided are true and correct. The WFAO could provide declaration service to the applicant concerned. The applicant has to make an appointment first to confirm the date and time. The location of WFAO’s office for the applicants to receive declaration service is 9/F, 181 Hoi Bun Road, Kwun Tong, Kowloon (Entrance at Tsun Yip Street near Kwun Tong Waterfront) (852) 2558 3000.