Forgot Username
Step (1): Click "Forgot Username" on the "eWFSFAA" landing page.
Step (2): Please select the "Identity Document Type".
Step (3): Please enter the "Identity Document Number".
Step (4): Please enter "Date of Birth" or click the "Date Picker 
" to select the date of birth.
Step (5): Please enter "Mobile Phone No.".
Step (6): Please enter "Email Address".
Step (7): Please enter the "Captcha". If you cannot read the "Captcha", please click the "Audio Captcha 
" to get the Captcha codes.
Step (8): Please click “Confirm”.
Step (9): Input a six-digit one-time password (OTP) received by your mobile phone for verification, then click "Submit".
Step (10): The system will send your username to you via SMS or email, according to your preset instructions. Please check whether your mobile phone or email inbox received the "Username" or not.
Step (11): A message "Do you need to reset the password as well?" will be displayed. Please click "Yes" if in need and then go to Step (12) to reset your password. Otherwise, please click "No" to return to the landing page. Please enter your username and password to log in to the ”eWFSFAA”.
Step (12): Please set a new password. Password format should be at least 10 characters long, and contain at least one uppercase letter (A to Z), one lowercase letter (a to z), one number (0 to 9) and one symbol (@, #, $, %, ^, & and *).
Step (13): Please confirm the new password.
Step (14): Please click “Reset”.
Step (15): A message "Password has been reset" will be displayed. Please click "Confirm".
You will be redirected back to the landing page. Please log in to the ”eWFSFAA” with your new password.
Step (1): Click "Forgot Username" on the "eWFSFAA" landing page.
Step (2): Please select the "Identity Document Type".
Step (3): Please enter the "Identity Document Number".
Step (4): Please enter "Date of Birth" or click the "Date Picker " to select the date of birth.
Step (5): Please enter "Mobile Phone No.".
Step (6): Please enter "Email Address".
Step (7): Please enter the "Captcha". If you cannot read the "Captcha", please click the "Audio Captcha " to get the Captcha codes.
Step (8): Please click “Confirm”.
Step (9): Input a six-digit one-time password (OTP) received by your mobile phone for verification, then click "Submit".
Step (10): The system will send your username to you via SMS or email, according to your preset instructions. Please check whether your mobile phone or email inbox received the "Username" or not.
Step (11): A message "Do you need to reset the password as well?" will be displayed. Please click "Yes" if in need and then go to Step (12) to reset your password. Otherwise, please click "No" to return to the landing page. Please enter your username and password to log in to the ”eWFSFAA”.
Step (12): Please set a new password. Password format should be at least 10 characters long, and contain at least one uppercase letter (A to Z), one lowercase letter (a to z), one number (0 to 9) and one symbol (@, #, $, %, ^, & and *).
Step (13): Please confirm the new password.
Step (14): Please click “Reset”.
Step (15): A message "Password has been reset" will be displayed. Please click "Confirm".
You will be redirected back to the landing page. Please log in to the ”eWFSFAA” with your new password.